Quality Framework
A strong commitment to safety and quality underpins everything that we do at Healthe Care.
Healthe Care recognises that the safety and quality of health care is important to patients/consumers, their carers, health care providers and the general community. A strong commitment to safety and quality underpins everything that we do at Healthe Care, We achieve this through a strong clinical governance framework.
Clinical Governance
Clinical Governance is the system by which the Healthe Care Board, managers and clinicians share responsibility and are held accountable for patient safety, minimising risks to consumers and for improving the quality of clinical care.
We actively seek patient/consumer feedback and participation in their health care, to assist us to continually improve our services.
The framework structure consists of key organisational elements to effectively improve the quality of healthcare:
- Governance, leadership and culture
- Community and consumer involvement
- Competence and education
- Information/knowledge management and reporting
Clinical Indicators
Healthe Care participates in the Australian Council for Healthcare Standards (ACHS) Clinical Indicators Program. This program encompasses a range of measures focusing on the outcomes of our patient care.
The ACHS provides each hospital with a report on their individual performance, along with a comparison against each individual measure with relevant industry benchmarks.
